FAQ

Can I request extra personalization details for my jewelry?

Yes! If you’d like to add special customization details beyond the standard options, simply email us at contact.pawelle@gmail.com with your request.
We’ll make a note of your preferences and ensure your order is crafted according to your unique vision. Our process is flexible, so your jewelry can be shaped exactly the way you imagine.

Jewelry Care Instructions

To keep your jewelry shining like new:

  • Store in a cool, dry place (a jewelry box or pouch is ideal).

  • Avoid contact with water, perfume, lotions, and cleaning products.

  • Gently clean with a soft cloth to remove tarnish or buildup.

  • Remove before showering, swimming, or exercising to preserve its shine.

Please note: 925 Sterling Silver naturally tarnishes over time, but don’t worry—it can always be polished back to its original brilliance!

Gift Packaging

Every order comes in a minimalist jewelry box, ready to gift.
For an extra special touch, you can upgrade to our premium wooden gift box for just £10. You can even add your personalized engraved message on the lid—perfect for birthdays, anniversaries, or heartfelt surprises. Simply add your message and select the wooden box option at checkout.

Order Status

You can check your order status anytime by logging into your account or by entering your tracking number on our website.
If you need help, our support team will gladly provide updates on your shipment.

Shipping & Delivery

As all orders are custom-made with care, production takes about 1–3 business days depending on demand.
Once completed, your order is shipped immediately.

Wrong Address

If your order hasn’t been shipped yet, contact us right away and we’ll update your address.
Unfortunately, once dispatched, address changes are no longer possible.

When Will My Order Arrive?

Production time: 1–3 business days
Delivery time: 3–4 business days depending on your location.
Total: Orders usually arrive within 3–7 business days.

Do You Ship Internationally?

Yes, we do!
International shipping fees and times vary by country. Full details will be shown at checkout.

Returns & Exchanges

Since our products are custom-made, returns are not accepted.
However, if you receive a faulty or incorrect item, contact us and we’ll arrange a free replacement or refund.

General Questions

Have questions about our products, order process, or promotions? Feel free to reach out anytime—we’re happy to help.

Discount Code Issues

Check the expiration date and minimum spend required.
If the issue continues, contact us and we’ll resolve it for you.

Wrong Email Address

No worries! If your order is confirmed but your email is incorrect, simply share the correct one with us and we’ll update your order details.